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Battery Charger-Customer Service |
February 8, 2017 |
Reviewer:
Anonymous Person from OTEGO, NY United States
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I thought I was ordering the battery for our Aqua Joy Premium Plus Bathlift when I order the Battery Charger. The site for the replacement parts shows a diagram with the heading "Choose Your Options" with a list under it of parts just above the"Add to Cart" option. Apparently I should have ordered "Hand Pendant/Battery". I sent an email concerning the mistake asking to return the battery charger for the battery. The reply said that it was clearly noted that there are no returns on this product. I could understand if they would not exchange the seat pad I ordered, but the charger was not even opened and useless to our Daughter who spent $44.00 for it. Preferred Health Choice will not be my choice in the future.
***** REVIEW ADMIN ***** Unfortunately these parts are not returnable, as stated on the product page. We order these parts directly from the manufacturer and they will not accept returns on parts. You clearly ordered the charger - not the battery/hand pendant. In addition, you refer to the diagram on the page - which shows these items correctly.
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