Duncan from Los Altos Hills, CA United States
It turns out that the design had changed and the manufacturer failed to note that the parts were no longer available for my unit. I received parts for the new design. Ellen in PHC customer service sorted the situation out and suggested using a second "new" back rail as a front one, thereby shortening the distance to the old design. It worked! The color is a bit darker than the off-white of my commode but the parts match the arm rests - looks fine and more years ahead of it. Good head work, creative, effective, and above and beyond. Well done!
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