Payment
We accept Visa,
MasterCard, AMEX and Discover, checks, money orders and debit
cards. We do not ship any product until the funds have been
verified. Checks and money orders will take additional time to
verify.
Orders
A trained specialist
reviews your order. If we notice a possible error, we will email
and call you prior to placing the order.
Shipping
Free shipping is for
ground shipping to your door. For threshold or inside delivery and
set up, please view the products under shipping. If you need a
product expedited, please call us for a quote.
Transaction Security
Your order is a
guaranteed security transaction. The information you provide us is
sent to a secure socket layer (SSS) transmission. All of this data
is protected against unauthorized access and is stored with
128-bit encryption on our servers. We do not sell, trade or rent
your personal information.
If you find an
identical product for less on a competitor’s website, we’ will
meet or beat that price.
See our 110% Low Price Guarantee
We stand behind every product we sell. PHC screens all products
and manufacturers so we can offer the best products available.
Only manufacturers with excellent warranty and service records are
accepted for our catalog. That’s why we offer a “Total
Satisfaction” shopping experience for products you purchase from
us.
If you want to return
a product you must contact us within 10 days of receipt. All returned products must have
an RMA number or it will not be accepted. To get an RMA, call or
email us: returns@phc-online.com. All approved returns must be in
new condition, in the original packaging and with all of the paper
documentation. Items returned that do not meet this criteria will
not be accepted. Certain products are not returnable.
Click here for a list
of restocking fees and non-returnable products:
Product List
We will credit your
purchase, less shipping and the restocking fee (if applicable)
once the product is received and it is in like new condition. If
you paid by check you will receive a refund check within 2 weeks
of receiving the return.
Order Cancellations
If you have placed an
order with us and need to cancel it, please contact us immediately
at 866-553-5319 x 12. We will make every attempt to stop your
order from shipping; however we cannot guarantee that is hasn’t
shipped. If it has shipped, you will be responsible for the
shipping charges to you and the return to us. This will be
considered a return and treated accordingly.
Technical Support/Warranties
Your first contact
for technical problems and questions is PHC Customer Service: toll
free 866-553-5319. All products are covered by manufacturer
warranties. Manufactures warranties vary and are included in the
paperwork you receive with your purchase. They are also available
online in the product descriptions.
Medicare
We are direct
providers of Medicare. Approved Medicare reimbursements cover 80%
once your deductible has been met. Medicaid
and other secondary insurances usually cover the remaining 20%.
For more information regarding Medicare see this page: Medicare
Basics. We can assist you in determining your Medicare
qualifications by calling 866-553-5319.
Privacy Rights
PHC maintains a
strict “No Spam” policy. We only email you your order
confirmation, order updates and receipts. Your email address is
NEVER passed on to any outside company or used for any
solicitation purposes.
Business Hours
Our business hours
are M-F 8:30 to 5:30 CST.
Contact Us
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