Return a product:Follow these directions for a pain-free return process:
- Do not return products to our corporate office.
- Product must be in its original packaging with all Instruction/Warranty paperwork.
- Product must be unused.
- Request an RMA (Return Merchandise Authorization) by calling 866-722-4581, or email returns@phc-online.com.
- You will be instructed where to return your product.
You must request an RMA within 10 days of receiving the product unless noted on product page. All lift chair returns must be requested within 3 days. All Returns must be complete within 30 days.
Restocking Fees:Restocking fees up to 20% may apply to your product and return shipping charges must be paid by customer. This applies to all returns.
Special Note for Lift Chairs:You must notify us within 3 days of receiving if you wish to return a Lift Chair. Otherwise, it is considered "used" and is not returnable. No exceptions.
Special Note for Osaki Massage Chairs:Osaki Massage chairs have a 30 day return policy. However, there is a 20% restocking fee and customer will be responsible for all return shipping charges. The chairs must be returned with original boxes and should be strapped down to a pallet just as it was shipped. Return shipping charges generally cost about $200. This is not a product you would order to "try-out" because of the expenses involved.
Non-Returnable Products:Include all bath items, pvc shower/commode chairs, bedside commodes, incontinence items, wound care products, Diabetic Testing Supplies, hospital and adjustable beds, mattresses, covers and support surfaces, sheets, pillows, food products/supplements, Patient Lifts and Standing Lifts unless noted on product page, Pool lifts, Lumex Patient Lifts, slings by Drive Medical, batteries, custom wheelchairs (only Transport & Standard weight chairs can be returned), Scooters, Power wheelchairs, Geri-Chairs, Handcycles, Socks, Pantyhose, Ramps, Respiratory items, Scales, Wheelchair Cushions and Backs including covers. Lift Chairs ordered with non-quick ship fabrics and/or heat/massage are non-returnable. Any item not in original packaging is non-returnable. All parts orders are non-returnable.
Use RMA number:The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# may not be identified as a return and credit will not be issued. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping.
Credits and Refunds:We will credit your purchase, less shipping and the restocking fee (if applicable) once the product is received and it is in like new condition. If you paid by check you will receive a refund check within 2 weeks of receiving the return.
Order Cancellations:If you have placed an order with us and need to cancel it, please contact us immediately at 866-722-4581. We will make every attempt to stop your order from shipping; however we cannot guarantee that it hasn't shipped. Normal cancellation fee is 6% if your order has been processed and your credit card has been charged. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped. Custom orders - Orders for adjustable beds, power wheelchairs, scooters and custom wheelchairs that are built-to-order cannot be canceled once the order is processed and assembly has begun.
Please - Do not refuse a parcel.Since many products must be shipped back to an address other than where it was originally shipped from, never refuse a product. Refusing a shipment will result in 30% re-stocking charges plus all shipping costs. Also, without an RMA number, the package may not be identified or recognized as being a return and credit will will take longer to be issued.
Terms:For all prices, pictures and products, we reserve the right to make adjustments due to errors, shipping times, product discontinuation or typographical errors in advertisements.
